CUSTOMER CARE

Here you can find information and details you may need after the purchase.

 

CONTACT

www.showerenclosurepvc.com is a project of
HDCASA S.R.L.
VIA FESTOLA 142
84062 OLEVANO S.T. (SA) ITALY 
Monday to Friday
9:30 a.m. to 13:00 and 14: 30-18: 00
Tel. 0039 0828 047989
e-mail: support@showerenclosurepvc.com

 

RETURNS POLICY

You can change or return the goods you have purchased on www.showerenclosurepvc.com, without problems, within 14 days from the receipt date in the following way:

 

How to return

The right of withdrawal, regulated by law by the Legislative Decree n. 206 dated 06/09/2005 and the European regulations 2011/83, provides for the right to conclude the purchase contract for any reason with the return of the purchased product and the receipt of the related reimbursement. You may exercise this right only if you are the client-consumer, that is the person who buys goods for purposes not related to his professional activity and therefore does not indicate in the order form a reference to VAT.
To exercise this right, the customer must send www.showerenclosurepvc.com communication in the manner indicated below.
The right of withdrawal does not apply to sealed products that have been opened by the consumer.

Please note:

  1. The withdrawal right can’t be exercised by customers who purchase with VAT.
  2. The right of withdrawal can’t be exercised if the seal is opened or when the products are used.
  3. The withdrawal can’t be exercised in case of absence of the original package  or of other items delivered with the product.
  4. It is not possible to exercise right of withdrawal only on a part of the purchased product.
  5. The withdrawal can’t be exercised for the supply of goods made to the consumer's specifications or clearly personalized.

In case of withdrawal, the customer is required to pay the costs of shipping the goods.

 

Procedures for withdrawal

  1. Within 14 working days from the delivery date of the goods, the consumer must send a notice by e-mail/post/fax with a return receipt to: support@showerenclosurepvc.com  
    HDCASA S.R.L.
    VIA FESTOLA 142
    84062 OLEVANO S/T (SA) ITALY 
    and must include the identification number associated with your request. To get it, just send an email to: support@showerenclosurepvc.com
  2. Once www.showerenclosurepvc.com  has received the communication of withdrawal from the purchase contract, the company's Customer Service will contact the consumer via email to accept the request and confirm the possible shipment of the parcel.
  3. The goods must be carefully packed to prevent damage during the shipment. The original packaging must be used and the product must be complete of all its original content. We suggest to ship by an assured courier.
  4. The customer must take care of the shipment within 14 days from the withdrawal acceptance by www.showerenclosurepvc.com. Shipping costs are client’s charge, who has also the responsibility of the product during the shipment. In case of loss, theft or else www.showerenclosurepvc.com ROLLPLAST SRL reserves the right to charge the client for any product’s damages.
  5. As required by the European legislation 2011/83 www.showerenclosurepvc.com will reimburse the consumer within 14 days of receipt of the product, excluding the shipping cost.

In case of damage to the product during the transport, www.showerenclosurepvc.com will inform the customer of what happened (within five working days from the receipt of the product in their stores), in order to allow the customer to immediately file a complaint against the carrier and obtain refund of the product value (if insured by the customer).

 

ORDERS MANAGEMENT

You can monitor the status of your orders at any time by logging in with your credentials (email and password) to the My AccountWhen the order was processed and shipped, you'll find the tracking number which will allow you to track the shipment via BRT courier service and its international correspondents.
If you need to cancel or change an order that hasn’t been processed yet or you need to change the billing information, you can contact us to express your needs.

 

PERSONAL PROFILE

At any time, by logging in with your credentials (email and password) to the My Account section, you will enter an area where you can view and edit the data you introduced at the time of registration.

  1. In the Account Information section you can change your basic information (name and surname) and your login credentials (email and password).
  2. In the Address Book, you can edit the information relative to the billing and shipping address.
  3. In the Subscribe to the newsletter you can, at any time, change your subscription to the newsletter containing commercial communication from www.showerenclosurepvc.com.

You forgot your password for the access?

Don’t worry. For security purposes you will not be able to recover your old password, but you can request a new one at any time, by entering the address you used when you registered to the site.
You will be sent an email with a link that will allow you to create a new one.
We manage carefully your personal data. You can find more information in the Security section.